GENERAL EXHIBIT INFORMATION
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What can I expect?
The exhibition takes you through the epic story of Princess Diana and the Royal Family. Through 10,000 square feet and 12 curated rooms, you will be transported through history with over 700 personal artifacts on display. The exhibition includes the largest on-display collection of Diana’s evening gowns, an exact replica of her famous wedding dress, a recreation of her memorial outside of Buckingham Palace, and much more. Written information plaques or an audio guide will guide you through the exhibition, telling you the untold stories behind each artifact.
The exhibit was elegantly created and produced by SBX Group and SEE Global Entertainment in partnership with Pink Ribbons Crusade, a 501(c)(3) all-volunteer charity sharing its multi-million-dollar collection of Diana artifacts and royal family memorabilia. Organizers worked to curate the exhibit from a collection of Diana and British royal memorabilia considered by many to be the world’s most comprehensive – a collection that has taken the internationally respected charity more than 45 years to assemble. A portion of all ticket sales will be donated to support those who are currently fighting breast cancer.
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Is there an audio guide?
Yes, the exhibit does have an audio guide available for purchase for $5.50. The audio guide shares the untold stories behind some of Diana’s most personal items.
The audio guide is currently only available in English.
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How long does the experience last?
Guests will navigate through the experience at their own pace, which is expected to take approximately 60-90 minutes. If you get the audio guide the running time is approximately 55 minutes.
But don’t feel rushed - you can take as long or as little time as you would like! However, please note our last entry is at 5pm and we close at 6pm!
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Will there be merchandise for sale?
Yes, exclusive merchandise will be available for sale on-site. There is no online store, so stock up during your visit!
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Is the exhibit handicap accessible?
Yes, the exhibit is handicap accessible! We are located on the 3rd floor at the Shops at Crystals and the best way to get here is by using the complementary Shops at Crystals valet service. Once there, you can head inside the mall and take the elevators on your left up to the 3rd floor. We are located just down the hall, right beside the 2nd-floor escalators!
There is seating throughout the exhibit to take breaks as you explore.
Unfortunately, we do not have wheelchairs or other mobility devices available, however, we suggest checking with your hotel property to see if they can provide them!
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Is there seating in the exhibit?
There is seating throughout the exhibit to take breaks as you explore.
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How long will the exhibit be in Las Vegas?
We are a permanent exhibit that will be in Las Vegas for the long-term future! At this time there are no plans to tour the exhibition. Tickets are currently on sale here.
If you are looking to purchase tickets even further in advance, please check back at a later date - our tickets usually go on sale 6 months in advance!
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Can you take photos and video?
You can absolutely take photos and videos in the exhibit, we just ask that you do not use flash to avoid disturbing other guests and for the protection of the artifacts.
Remember to tag us on social and use the hashtag #vegaslovesdiana for 10% off in our gift shop!
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Do I have to print my tickets?
No, our tickets are digital and can be delivered via text or email once you make your purchase. You can also print out your ticket if that is preferred.
BUYING TICKETS
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What payment methods are accepted?
The exhibit accepts all major credit cards and mobile payment options. Cash is not accepted.
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Where can I purchase tickets?
Tickets are exclusively available on our website here or in person at our box office. We do recommend purchasing in advance if you want a specific time as certain slots do sell out. Also, you can save $4 by purchasing online ahead of time!
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Do I need to purchase tickets in advance?
No, you do not! However, we do recommend purchasing in advance if you want a specific time as certain slots do sell out. Also, you can save $4 by purchasing online ahead of time!
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How much are tickets?
Adult tickets start at $32.95 and Senior, Military, and Nevada Resident tickets start at $28.95 (you must show ID on-site). For just $8.50 you can upgrade your ticket to VIP.
VIP Tickets come with over $30 in value for just $8.50! These perks include an audio guide and an exclusive commemorative gift, only available to VIPs. Additionally, VIP ticket holders are able to come at any time during the day (our last daily admission is at 5pm) and get priority line access.
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What comes with my VIP Ticket?
VIP Tickets come with over $30 in value for just $8.50! These perks include an audio guide and an exclusive commemorative gift, only available to VIPs. Additionally, VIP ticket holders are able to come at any time during the day (our last daily admission is at 5pm) and get priority line access.
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Do I have to print my tickets?
No, our tickets are digital and can be delivered via text or email once you make your purchase. You can also print out your ticket if that is preferred.
WHAT TO EXPECT
-
What can I expect?
The exhibition takes you through the epic story of Princess Diana and the Royal Family. Through 10,000 square feet and 12 curated rooms, you will be transported through history with over 700 personal artifacts on display. The exhibition includes the largest on-display collection of Diana’s evening gowns, an exact replica of her famous wedding dress, a recreation of her memorial outside of Buckingham Palace, and much more. Written information plaques or an audio guide will guide you through the exhibition, telling you the untold stories behind each artifact.
The exhibit was elegantly created and produced by SBX Group and SEE Global Entertainment in partnership with Pink Ribbons Crusade, a 501(c)(3) all-volunteer charity sharing its multi-million-dollar collection of Diana artifacts and royal family memorabilia. Organizers worked to curate the exhibit from a collection of Diana and British royal memorabilia considered by many to be the world’s most comprehensive – a collection that has taken the internationally respected charity more than 45 years to assemble. A portion of all ticket sales will be donated to support those who are currently fighting breast cancer.
-
Is there an audio guide?
Yes, the exhibit does have an audio guide available for purchase for $5.50. The audio guide shares the untold stories behind some of Diana’s most personal items.
The audio guide is currently only available in English.
-
How long does the experience last?
Guests will navigate through the experience at their own pace, which is expected to take approximately 60-90 minutes.
Please note our last entry is at 5pm and we close at 6pm!
-
Will there be merchandise for sale?
Yes, exclusive merchandise will be available for sale on-site. There is no online store, so stock up during your visit!
-
Can I come at any time?
Tickets must be used for the specified day and time slot at the time of purchase. If you would like flexibility please purchase a VIP Ticket, which allows you entry at any time throughout the day! Please note our last daily entry is at 5pm and we close at 6pm!
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What if I am running late?
Our team will absolutely get you in as soon as we can possibly accommodate!
However, do note that our last daily entry is at 5pm - if you will be later than that please contact us at hello@dianalasvegas.com and we can reschedule your tickets!
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Can you take photos and video?
You can absolutely take photos and videos in the exhibit, we just ask that you do not use flash to avoid disturbing other guests and for the protection of the artifacts.
Remember to tag us on social and use the hashtag #vegaslovesdiana for 10% off in our gift shop!
WHAT'S INCLUDED IN MY TICKET
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Is there an audio guide?
Yes, the exhibit does have an audio guide available for purchase for $5.50. The audio guide shares the untold stories behind some of Diana’s most personal items.
The audio guide is currently only available in English.
-
What comes with my VIP Ticket?
VIP Tickets come with over $30 in value for just $8.50! These perks include an audio guide and an exclusive commemorative gift, only available to VIPs. Additionally, VIP ticket holders are able to come at any time during the day (our last daily admission is at 5pm) and get priority line access.
-
Can I come at any time?
Tickets must be used for the specified day and time slot at the time of purchase. If you would like flexibility please purchase a VIP Ticket, which allows you entry at any time throughout the day! Please note our last daily entry is at 5pm and we close at 6pm.
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What is the Flex add-on?
The Flex add-on allows you to do Vegas on your terms. For just $2.50 per ticket, Flex allows you to come at any time on your ticketed day, or anytime up to 5 days before or after. This option gives you the flexibility to come to the exhibit when works best for you!
To add the Flex option, please select your ticket types - you will be prompted on the following screen to add the option!
TICKET CHANGES
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Can I reschedule or change my ticket?
We can help you reschedule or exchange your ticket for another date, time, or ticket category that is not already sold out. Please contact us at least 24 hours prior to your original ticket date for more information. Be sure to include the ticket number when contacting us, and our Customer Care team will get back to you as soon as possible. You can also try the self-service exchange process. See here for instructions.
If your new date and time are within less than 24 hours, our staff will be happy to accommodate you in person at our box office or you can email hello@dianalasvegas.com
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Can I transfer my ticket to another person?
Yes, you can transfer your tickets via your ShowClix Account. If you need assistance, please contact us at least 48 hours prior to your ticket date and make sure to include your order number.
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What is your refund policy?
Tickets are non-refundable. Terms and conditions are agreed upon before purchase and can be viewed on your ticket receipt. Please reach out to hello@dianalasvegas.com if you feel there are special circumstances that warrant a refund.
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What if I am running late?
Our team will absolutely get you in as soon as we can possibly accommodate!
However, please note that our last entry is at 5pm and we close at 6pm. If you cannot make it by 5pm, please contact us at hello@dianalasvegas.com and we will gladly reschedule your tickets!
LOCATION, HOURS & PARKING
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Where are you located?
We are located on the 3rd floor of The Shops at Crystals. This mall can be found in between the Aria Hotel & Casino and The Cosmopolitan.
Our address is 3720 Las Vegas Blvd S.
Please contact us at hello@dianalasvegas.com for any questions about getting here!
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Where can I park?
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How long will the exhibit be in Las Vegas?
We are a permanent exhibit in Las Vegas and plan to be here for many years to come! If you are looking to book a future date and don’t see it available, this is because we generally release tickets 6 months in advance - please check back later and your date should be available!
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What are your hours of operation?
The exhibition is open 7 days a week from 10am - 6pm, with our last entry time being at 5pm daily!
These hours are subject to change on major holidays.
PRESS, GROUPS & PRIVATE EVENTS
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Do you offer group ticket sales?
Yes, we offer group ticket sales at a discounted rate for parties of 10 or more. Please contact us at sales@dianalasvegas.com for special group rates!
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Do you do private bookings or experiences?
Yes, we offer private bookings and other special experiences, including weddings, parties, and various types of meetings. Contact us at sales@dianalasvegas.com for more information and we will work with you to make it happen!
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Do you offer press passes?
We do offer press passes for media and influencers. Please reach out to lc@dianalasvegas.com for more information and to schedule a time.